---
title: "Getting help and sending feedback"
description: "Getting help, sending feedback, and what to check before reporting a missing tab."
url: https://employee.help.ensembleanalytics.co.uk/en/articles/6-getting-help-and-sending-feedback
collection: "Getting Started"
updated: 2026-10-29
language: en
---

# Getting help and sending feedback

Getting help, sending feedback, and what to check before reporting a missing tab.

Report a problem, request a feature or ask a question from any screen of the Athena employee app.

## Prerequisites

-   You are signed in to the Athena employee app.
    

## Send feedback

1.  Tap the round white button with the Athena logo in the bottom right corner of the screen. The support panel opens.
    
2.  Choose to report a bug, request a feature or ask a question.
    
3.  Describe what happened, or what you want the app to do. A sentence or two is enough.
    
4.  Send the message.
    

![](https://staticfiles.gleap.io/gattachments/xhF3Wz9VFc4ejxYimAeggWFK6pG1TxtXFCDBhDYBkTBWgmsTsgX3dyrT4GIDETkkLyQIaI46ZmT.gif)

Include these details in the message:

-   The screen you were on, for example **Timesheets** or the **Schedule** calendar.
    
-   What you expected to happen, and what happened instead.
    

## Result

The message goes to the support team. Every message is read and tracked to a resolution. The support team may contact you for more detail.

## Edge cases

-   A missing tab or button is usually your company's choice, not a fault. Some features are available only where they are enabled for your company. For the list, see the Reference tables.
    
-   Your manager can tell you which features your company uses. Report anything else that is missing.
    

## Common questions

**Where is the feedback button?**

In the bottom right corner of every screen. It is round and white, with the Athena logo.

**Is anything too small to report?**

No. Send anything that looks wrong, is confusing or is missing.

**The Leave tab is missing. Should I report it?**

Ask your manager first. **Leave** is available only where it is enabled for your company.

## Reference

### Features your company switches on or off

<table style="min-width: 50px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p data-id="efac34e9-9668-4c52-9d7e-88dee03bb909">Feature</p></th><th colspan="1" rowspan="1"><p data-id="32c595d1-60a6-40a1-8883-47bc974c6dcb">Available</p></th></tr><tr><td colspan="1" rowspan="1"><p data-id="2743a9bf-8df5-4716-8919-6ebd568c3e55"><strong>Timesheets</strong></p></td><td colspan="1" rowspan="1"><p data-id="8c6e38de-717c-45fb-9ea4-c2d82682eb6b">Only where enabled for your company</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="c071bb1a-8821-45ef-8e26-5649e8417c47"><strong>Leave</strong></p></td><td colspan="1" rowspan="1"><p data-id="27420c49-56df-4627-ab86-ac7771bf61b8">Only where enabled for your company</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="88afe869-03e7-4a16-bea1-c68734bd7fcf">Leave requests</p></td><td colspan="1" rowspan="1"><p data-id="691e53a4-96dd-4c93-9b8f-dca78c2935c1">Only where enabled for your company</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="e9c2d5f3-437b-4898-8d7b-6ee2078001f8">Leave cancellations</p></td><td colspan="1" rowspan="1"><p data-id="8c200e0d-177c-4deb-b8ef-305e20603da8">Only where enabled for your company</p></td></tr><tr><td colspan="1" rowspan="1"><p data-id="3a84dc9d-8dba-4060-a421-360c61922e2b">Overtime figures</p></td><td colspan="1" rowspan="1"><p data-id="a95e8d11-f152-46a9-bba7-72287cc3d4ec">Only where enabled for your company</p></td></tr></tbody></table>